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The Melbourne Flower Company security policy

Absolute security online is paramount at The Melbourne Flower Company and we understand just how important it is to you too. This is why we have made security our primary concern.

Complete security

SSL is the industry standard for the transmission of credit card details. Your information is encrypted using a complex mathematical algorithm before sent over the internet. It is almost impossible for an unauthorized party to seize the encrypted data for.

You will know that your details are being safeguarded by looking for the padlock or unbroken key that will appear at the bottom of your browser whenever you are providing us with personal information. You can also identify secure sites by looking at the address. For example when you go to The Melbourne Flower Company order page you will notice that the address starts with https:// while non-secure pages begin with http://.

The Melbourne Flower Company is protected by sophisticated firewalls and other security systems. We also have strict organizational procedures in place to ensure that the integrity of your data is maintained at all times. Your bank can also provide additional information regarding the security of your credit cards.

Safe shopping guarantee

The Melbourne Flower Company is so confident of its security procedures that we back every online credit card purchase with our The Melbourne Flower Company safe shopping guarantee.

We guarantee that every transaction you make online with your credit card at The Melbourne Flower Company will be safe. This means that you pay nothing if unauthorized charges, payable to The Melbourne Flower Company are made to your credit card as a result of shopping at The Melbourne Flower Company website. In the event of unauthorized use of your credit card, you must notify your credit card provider immediately in accordance with its reporting rules and procedures. Your credit card provider will notify us of the charge to The Melbourne Flower Company on your card and we will arrage for it to be reversed.

Offline payment

If you are still uncomfortable using your credit card at The Melbourne Flower Company, that’s okay! You can contact our friendly customer service team and we will take your order over the phone and you can make use of one of our other payment options.